It’s supposed to split the difference. Remedy is a fictional narrative based on real events. To that end, some things are heavily scripted and others are based on a series of guided improv sessions.
Overall it’s supposed to tell a story more than illuminate things that people don’t understand. I mean, Six Feet Under isn’t a show about being an undertaker. The undertaking is incidental. Really Remedy is about getting involved in something that seems manageable, only to find out that it isn’t — yet pride won’t let you run from it. A moderately universal concept I think.
Along the way it does give you insight into what this world is like, but only as fast as Remedy herself gets the information, and no faster.